A a

BEAVERCREEK, Ohio – United Church Homes’ Trinity Community achieved 2018 Highest Honors for providing the highest levels of service to skilled nursing residents through Holleran, an organization offering employee and resident engagement benchmarks to senior living communities across the country.

Holleran awards the annual Highest Honors distinction to communities attaining high mean scores that exceed the Holleran benchmark, an industry gold standard for measuring resident satisfaction. The benchmark is the largest in the nation and includes 140,000 recent cases specific to senior living, aging services and healthcare organizations. 

Trinity Community earned Highest Honors by topping the 85th percentile of Holleran’s benchmark for skilled nursing in overall satisfaction. In addition, Trinity ranked high in 14 additional survey factors, including responsiveness to inquiries/problems/complaints; meaningful relationships with caregivers/staff; and skill level of direct-care staff.

“We are proud of Trinity Community for its outstanding dedication and commitment to create a person-directed environment that embraces individualized approaches to care and meaningful relationships between residents and caregivers,” said Amy Kotterman, director of hospitality at United Church Homes. 

Trinity also qualified for the honors through mission fulfillment. Its mission is to transform aging by building a culture of community, wholeness and peace.

Trinity Executive Director Laura Farrell added, “We are pleased to be recognized for our commitment to our mission and will continue to pursue endeavors that elevate and celebrate aging.”

Survey results will be used to guide Trinity’s leadership team in its continual efforts to improve best practices. To learn more about the culture at Trinity, visit trinitycommunity.org.

###

About United Church Homes: United Church Homes, based in Marion, Ohio, has been “Celebrating the Spirit” of seniors for more than a century. The nonprofit, faith-based organization is one of the nation’s largest providers of senior living services, with more than 1,800 dedicated staff serving 4,700 residents of all faiths in 72 senior living communities throughout 14 states and two Native American nations. UCH is in covenant with the United Church of Christ and welcomes residents of all faiths.

Contact: Alissa Paolella, Communications Coordinator, 740.382.4885 or This email address is being protected from spambots. You need JavaScript enabled to view it.

0
0
0
s2smodern

Corporate News

  • Campaign for Abundant Life

    Posted: December 06, 2018

    Read more
  • A Journey from Kenya to Friendship Plaza

    Posted: December 06, 2018

    Read more
  • Supporters Honored at Donor Appreciation Events

    Posted: December 04, 2018

    Read more
  • UCH Supports Staff Members through Liver Transplant

    Posted: December 04, 2018

    Read more
  • Charitable Giving Strategies for Those 70 ½+: The Charitable IRA Rollover

    Posted: December 03, 2018

    Read more

Century Club

Celebrating 100 years

Congratulations!

United Church Homes celebrates our Centennial Year by honoring residents who also turn 100 years old or older in 2016. 

Read more ...

UCH Events

  • Monthly Caring for the Caregiver Programs Held at Fairhaven

    Posted: September 05, 2014

    Read more
  • Exercise with Brian

    Posted: June 04, 2012

    Read more

leadingAge leadingAge1 ohca-1 Ohio Association of Area Agencies on Aging ahca chhsm lgbt

mahma Southeastern Affordable Housing Management Associaitonsage logoucc-pcc-logoUCC CoalitionMarion Madehandicaphousing