A a

The United Church Homes Information Technology department is under new leadership.

Glen Tibbitts, an Ohio State University graduate and resident of Delaware, Ohio, for 22 years, has joined UCH as director of IT services. Born in Boston, Glen attended elementary and high school in Marion, Ohio, and St. Joseph, Michigan. Glen holds a bachelor’s degree in consumer affairs with a concentration in statistics. He worked in government for more than 20 years, serving a local developmental disabilities board. Glen has moved from serving one vulnerable population to a new one — older adults.

“I bring a new set of eyes to lead the technology department while keeping our core values at the forefront of my mind,” Glen said. “I believe in empowering staff by seeking their input on projects, hardware and software evaluation and recommendations to move the company forward. This management technique makes us all come together as a team. It helps us brainstorm what is best for UCH as a whole and how we can become trendsetters or early adopters of new technology.” 

Assistive technology has boomed to provide better care for older adults living independently in their homes. “Assistive technology continues to make advances in the realm of senior living,” Glen added. “To separate UCH from our competitors, we need to study how this technology can be implemented in a way that is beneficial to the entire organization, while keeping costs in mind and focusing on the importance of UCH’s vision, mission and core values to enhance lives.”

UCH has been progressive to pilot up-and-coming technology to help individuals become more connected to friends and loved ones while staying in tune with the numerous events at UCH locations.

“Along with these leaps in technology, Software-as-a-Service (SAAS) and a stronger cloud presence will reduce operational expenses while increasing uptime, raising productivity and significantly reducing waste,” Glen said. 

A solid trouble-ticketing system is also in place as a critical component of IT, Glen said. The ticketing system is efficient and allows UCH to be proactive to issues that may arise, such as failing systems and pieces of mission-critical software that could need the focus of the IT team.

Glen said UCH also recognizes the positive impact and cost savings that voiceover internet protocol (VOIP) phones bring to the company.  

MEET THE SUPERHERO TEAM

Technology changes often and continues to evolve at a fast pace. Most applications are now housed in the cloud. Cellphones are more powerful than the mainframe used 29 years ago. Laptops have become smaller and lighter and are used much more frequently. Cybersecurity and secured protected healthcare information, while implementing data warehousing strategies, are critical roles for the IT department as the team troubleshoots across the miles visiting communities personally and remotely to provide IT support.

As technology evolves, it continues to impact new services and programming for older adults. United Church Homes is at the forefront of change and innovation using technology as one resource. 

 

0
0
0
s2smodern

Corporate News

  • Campaign for Abundant Life

    Posted: December 06, 2018

    Read more
  • A Journey from Kenya to Friendship Plaza

    Posted: December 06, 2018

    Read more
  • Supporters Honored at Donor Appreciation Events

    Posted: December 04, 2018

    Read more
  • UCH Supports Staff Members through Liver Transplant

    Posted: December 04, 2018

    Read more
  • Charitable Giving Strategies for Those 70 ½+: The Charitable IRA Rollover

    Posted: December 03, 2018

    Read more

UCH Events

  • Monthly Caring for the Caregiver Programs Held at Fairhaven

    Posted: September 05, 2014

    Read more
  • Exercise with Brian

    Posted: June 04, 2012

    Read more

leadingAge leadingAge1 ohca-1 Ohio Association of Area Agencies on Aging ahca chhsm lgbt

mahma Southeastern Affordable Housing Management Associaitonsage logoucc-pcc-logoUCC CoalitionMarion Madehandicaphousing