Person-Centered and Growing Stronger

United Church Homes puts lifestyle, dignity and comfort first when addressing the growing need for memory care.

During 100 years in business you learn a thing or two about change. United Church Homes (UCH) has been transforming itself from the very start, but one thing has always remained the same: UCH is a place people could call home. In fact, since its inception in a Toledo, Ohio-area house donated to care for aging people from an area church congregation in 1916, the word “home” has always been in its name.

While a sense of home has been a constant, UCH has experienced tremendous growth and change. Serving more than 4,000 people at 69 communities in 16 states, with a focus on person-directed care—a term Hospitality Services Director Amy Kotterman has made part of the UCH culture. Administrators and staff are committed to encouraging residents to direct their own care as much as possible.

That goes for the foodservice and enrichment programs, which Kotterman oversees by not only paying special attention to caring for people in assisted living and skilled nursing, but to changing the vocabulary people use when talking about care communities. One of her key areas of focus these days is memory care.

Offering choices and promoting independence
Of the 69 communities, 59 are senior housing and independent living, while 10 have…

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