Trinity Community earns Highest Honors in overall satisfaction in resident survey

Holleran awards the annual Highest Honors distinction to communities attaining high mean scores that exceed the Holleran benchmark, an industry gold standard for measuring resident satisfaction. The benchmark is the largest in the nation and includes 140,000 recent cases specific to senior living, aging services and healthcare organizations.

Trinity Community earned Highest Honors by topping the 85th percentile of Holleran’s benchmark for skilled nursing in overall satisfaction. In addition, Trinity ranked high in 14 additional survey factors, including responsiveness to inquiries/problems/complaints; meaningful relationships with caregivers/staff; and skill level of direct-care staff.

“We are proud of Trinity Community for its outstanding dedication and commitment to create a person-directed environment that embraces individualized approaches to care and meaningful relationships between residents and caregivers,” said Amy Kotterman, director of hospitality at United Church Homes.

Trinity also qualified for the honors through mission fulfillment. Its mission is to transform aging by building a culture of community, wholeness and peace.

Trinity Executive Director Laura Farrell added, “We are pleased to be recognized for our commitment to our mission and will continue to pursue endeavors that elevate and celebrate aging.”

Survey results will be used to guide Trinity’s leadership team in its continual efforts to improve best practices. To learn more about the culture at Trinity, visit


About United Church Homes: United Church Homes, based in Marion, Ohio, has been “Celebrating the Spirit” of seniors for more than a century. The nonprofit, faith-based organization is one of the nation’s largest providers of senior living services, with more than 1,800 dedicated staff serving 4,700 residents of all faiths in 72 senior living communities throughout 14 states and two Native American nations. UCH is in covenant with the United Church of Christ and welcomes residents of all faiths.

Contact: Alissa Paolella, Communications Coordinator, 740.382.4885 or