Pilgrim Manor earns bronze award for quality

The award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long-term and post-acute care providers that have demonstrated their commitment to improving the quality of care for older adults and people with disabilities.

“The bronze award exemplifies a dedication to positively impacting quality,” said Mark Parkinson, president and CEO of AHCA/NCAL. “I am proud to spotlight our members for their relentless drive to advance our nation’s skilled nursing centers and assisted living communities.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldridge Performance Excellent Program, which is also the basis of the metric-based AHCA/NCAL Quality Initiative. The Baldridge program helps organizations across different business sectors use strategies to improve performance and organizational effectiveness.

The award program has three levels: bronze, silver and gold. Providers begin the quality-improvement process at the bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained examiners review each application to determine if the center has met the demands of the criteria. Recipients may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver Achievement in Quality Award.

“United Church Homes is fully engaged with embedding the culture of quality in all our communities,” said Rev. Kenneth V. Daniel, president and CEO of United Church Homes. “The AHCA program, starting with bronze, progresses to silver and gold, as communities refine and master all of the internal continuous quality improvement processes that assure top performance. Pilgrim Manor has long been recognized as a quality provider. The Bronze Award from AHCA demonstrates their ongoing commitment to the excellence that this award recognizes.”

For more information about United Church Homes, visit unitedchurchhomes.org.


About United Church Homes: United Church Homes, headquartered in Marion, Ohio, has been “Celebrating the Spirit” of seniors for more than a century. The faith-based nonprofit organization is one of the nation’s largest providers of senior living services, with more than 1,800 dedicated staff serving nearly 5,000 residents of all faiths in 74 senior living communities throughout 14 states and two Native American nations. UCH is in covenant with the United Church of Christ and welcomes residents of all faiths.

Media Contact: Alissa Paolella, Communications Coordinator, 740.382.4885 or apaolella@uchinc.org