United Church Homes’ Fairhaven Community earns Silver quality award


UPPER SANDUSKY — Fairhaven Community has been recognized as a 2018 Silver — Achievement in Quality Award recipient by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award is the second of three possible distinctions through the AHCA/NCAL National Quality Award Program, which spotlights providers across the nation that have demonstrated their dedication to improving quality of care for residents and patients in long-term and post-acute care.

“Fairhaven is committed to implementing processes that better the lives of those we serve,” said Lori Marsh, administrator of Fairhaven Community. “We are proud to receive the Silver Award and look forward to continuing our efforts to improve quality.”

Based on the core values and criteria of the Baldrige Performance Excellence Program, AHCA/NCAL’s National Quality Award Program challenges member providers to achieve performance excellence through three progressive levels — bronze, silver and gold. At the silver level, members develop and demonstrate effective approaches that help improve organizational performance and health care outcomes.

“This year’s Silver Award recipients are positioned well to accomplish even better outcomes as they progress in their quality journey,” said Alana Wolfe, chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend Fairhaven Community on this outstanding achievement.”

As a 2018 recipient of the Silver Award, Fairhaven can now advance in further developing comprehensive approaches that meet the criteria required for the Gold – Excellence in Quality Award.

“I feel elated and have a sense of accomplishment,” Marsh said. “Even though there are still challenges to overcome, I look at our application and see all the changes we have implemented for improved processes and systems, better communication, higher staff morale and retention, improved financial stewardship and a higher quality of life for our residents.”

The awards will be presented to honorees during AHCA/NCAL’s 69th Annual Convention & Expo in San Diego, California, October 7 – 10, 2018.

Charles R. Mooney, senior vice president and chief operating officer at United Church Homes, praised Fairhaven and Four Winds staff members for continuously improving operations, resident satisfaction and health care outcomes.

“This national award is well-deserved recognition of each community’s strong administrative and clinical leadership, commitment to performance excellence and focus on resident abundant life in community,” Mooney said.

For more information about Fairhaven Community, visit fairhaven.org.


About United Church Homes: United Church Homes, headquartered in Marion, Ohio, has been “Celebrating the Spirit” of seniors for more than a century. The faith-based nonprofit organization is one of the nation’s largest providers of senior living services, with more than 1,800 dedicated staff serving nearly 5,000 residents of all faiths in 74 senior living communities throughout 14 states and two Native American nations. UCH is in covenant with the United Church of Christ and welcomes residents of all faiths.

Media Contact: Alissa Paolella, Communications Coordinator, 740.382.4885 or apaolella@uchinc.org