Glenwood Community Earns 2020 AHCA/NCAL Silver Quality Award

MARIETTA, Ohio [Aug. 20, 2020] – Glenwood Community, the Mid-Ohio Valley’s premier independent and assisted living community, has earned a 2020 Silver – Commitment to Quality Award from the American Health Care Association and National Center for Assisted Living for its commitment to improving the lives of residents through quality care.

Glenwood Community resident enjoys ice creamThe distinction is the second of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long-term and post-acute care, honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities.

The award comes after Glenwood earned the bronze quality award in 2019. The application was in process when COVID-19 hit the nation.

“Amid the challenges of COVID-19, our team members have demonstrated their commitment to the residents they serve,” said Linda Dailey, an Ohio licensed nursing home administrator, certified executive for assisted living and executive director at Glenwood. “They go above and beyond to foster abundant aging for all. I am honored to accept this award on behalf of Glenwood Community.”

The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve organizational effectiveness and achieve strategy-driven performance.

The award program has three levels: bronze, silver and gold. Providers begin the quality improvement process at the bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement and key strengths and challenges. AHCA Silver Quality Award

As a recipient of the silver award, Glenwood may now move forward in developing approaches and achieving performance levels that meet the Gold – Achievement in Quality Award criteria.


About Glenwood Community: Glenwood Community is part of the United Church Homes family of senior living communities, which includes award-winning Harmar Place, a healthcare community located in downtown Marietta. Glenwood is home to approximately 120 residents and offers independent cottage and apartment living and 48 studio and one-bedroom apartments in assisted living. Together, Glenwood and Harmar Place offer the full array of senior living options.