United Church Homes’ NaviGuide Program Earns NCQA Case Management for Long-Term Services and Supports Accreditation

United Church Homes’ NaviGuide Program Earns NCQA

Case Management for Long-Term Services and Supports Accreditation

MARION, Ohio (Sept. 14, 2026) UCH Engage, LLC, a subsidiary of United Church Homes, has earned a two-year National Committee for Quality Assurance (NCQA) Case Management Long-Term Services and Supports (CM-LTSS) Accreditation for its NaviGuide program, effective Aug. 18, 2026, through Aug. 18, 2028.

The accreditation recognizes NaviGuide’s commitment to delivering high-quality, person-centered case management services that help older adults remain independent while navigating healthcare, community resources and daily living needs.

NaviGuide is a service coordination program designed to help older adults live independently at home while navigating the complexities of aging, healthcare and daily living. Through subscription-based services and participation in the CMS GUIDE Model (Guiding an Improved Dementia Experience), NaviGuide pairs older adults and their families with a dedicated professional coordinator who serves as a trusted advocate, helping manage healthcare needs, coordinate services, provide caregiver support and connect individuals with trusted community resources.

For individuals living with dementia and their caregivers, NaviGuide offers personalized care navigation and coordination, caregiver education and coaching, ongoing monitoring and support, and connections to community-based resources that help older adults remain safely at home while reducing avoidable emergency department visits and hospitalizations.

NCQA Case Management Accreditation evaluates organizations that provide coordinated services and support to individuals with complex health and social needs. The accreditation reflects an organization’s commitment to quality improvement, care coordination, person-centered support and effective management of long-term services and supports.

“NaviGuide was created to bring peace of mind to older adults and their families by helping them navigate the often-complicated systems of healthcare, benefits and community services,” said Ken Young, chief executive officer of United Church Homes.

Through NaviGuide, subscribers receive support from a dedicated coordinator who serves as a personal guide and advocate. Services include:

• Assistance with Medicare and health insurance navigation
• Scheduling and coordinating medical appointments.
• Connecting individuals with vetted providers and community resources.
• Arranging support services such as transportation, meal delivery, grocery shopping and home repairs.
• Identifying financial assistance programs and benefits.
• Access to support via phone, text or email.
• Personalized care navigation and coordination for individuals living with dementia, including coordination of dementia-related healthcare, community services and other individualized supports.
• Caregiver education, coaching and support to help families understand changing needs, plan for the future and confidently care for loved ones at home.

• Ongoing monitoring and regular check-ins to identify evolving needs, connect families with respite and community resources, address barriers to care and help prevent avoidable emergency department visits and hospitalizations.

The accreditation validates NaviGuide’s comprehensive approach to helping older adults age in place while maintaining their health, independence and quality of life. It also recognizes the program’s commitment to supporting family caregivers and individuals living with dementia through coordinated, person-centered services that address both medical and social needs.

“This recognition reflects the dedication of our team and the meaningful relationships we build with the older adults and families we serve every day,” said Kim Yoder, director of UCH Engage and NaviGuide.

As the needs of older adults continue to evolve, United Church Homes remains committed to developing innovative solutions that empower individuals to live where they choose, with the support and resources they need to thrive.

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About NaviGuide
NaviGuide is a subscription-based service coordination program from United Church Homes designed to help older adults live independently at home. The program pairs older adults and their families with a dedicated professional coordinator who helps manage healthcare needs, coordinate services and connect individuals with community resources. Services include healthcare navigation, daily living support, benefit discovery, personalized planning and ongoing advocacy. Learn more at www.uchnaviguide.org.

About United Church Homes
For more than a century, United Church Homes has been dedicated to transforming the lives of older adults with quality housing and compassionate care. Now recognized as the 19th largest multisite nonprofit senior living organization in the U.S., according to the 2025 LeadingAge Ziegler 200 ranking, UCH proudly serves nearly 7,000 residents across more than 90 vibrant communities in 15 states and two Native American nations. Driven by a mission to redefine aging, UCH creates a culture of community, wholeness and peace for those it has the honor to serve. United Church Homes continues to lead the way in shaping the future of senior living. For more information, visit www.unitedchurchhomes.org.

About NCQA
NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA Accredits and Certifies a wide range of health care organizations. It also Recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make informed health care choices. NCQA can also be found at Twitter/X @NCQA and on LinkedIn at linkedin.com/company/ncqa.